Refund policy

Return & Refund Policy

We want you to feel confident in your Nurvia purchase. If something isn’t right, we’re here to help.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be unused, complete, and in its original packaging and condition. You’ll also need your order number or other proof of purchase.

To request a return, contact us at support@nurviagrow.com before sending your item back. If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.

For standard returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Opened or Used Products

Because Nurvia products are designed for hands-on play, opened or used products are not eligible for return due to a change of mind.

This does not apply to products that arrive damaged, defective, incorrect, or incomplete. If there is a problem with your order, please contact us so we can make it right.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged or defective, or you receive the wrong item, contact us at support@nurviagrow.com as soon as possible.

When the issue is the result of damage, a defect, or an error with your order, Nurvia will cover the appropriate return or replacement shipping costs.

We may ask you to provide photos of the product and packaging so we can evaluate the issue.

Final Sale Items

Items specifically marked Final Sale are not eligible for return unless they arrive damaged, defective, incorrect, or incomplete.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, the fastest option is to return your eligible item and place a new order separately.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@nurviagrow.com.

Questions

For questions about returns or refunds, contact us at support@nurviagrow.com.