Shipping policy
Shipping Policy
Last updated: August 25, 2026
Nurvia currently ships to addresses within the United States.
Order Processing
Orders are typically processed within 1–2 business days after your order is placed. Business days are Monday through Friday, excluding holidays.
During periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to keep you informed.
Shipping Rates
Applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.
Delivery Estimates
Estimated delivery times may be provided at checkout or after your order has shipped. Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our reasonable control may affect delivery.
Order Tracking
When tracking is available, you will receive tracking information after your order has shipped. Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
Incorrect or Incomplete Shipping Addresses
Please review your shipping address carefully before submitting your order.
If you notice an error after placing an order, contact us as soon as possible at support@nurviagrow.com. We will make reasonable efforts to assist you before the order ships, but we cannot guarantee that an address can be changed once an order has been processed or transferred to the carrier.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.
Delayed or Lost Packages
If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at support@nurviagrow.com. We will work with you and, where appropriate, the shipping carrier to investigate the issue.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location and with other members of your household or anyone who may have accepted the package.
If you are still unable to locate it, contact us at support@nurviagrow.com so we can help determine the appropriate next steps.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly at support@nurviagrow.com so we can evaluate the issue and make it right. Additional information regarding returns and refunds is available in our Return and Refund Policy.
Shipping Restrictions
At this time, Nurvia ships within the United States only. We do not currently offer international shipping.
Questions
For questions regarding shipping or an existing order, contact us at:
support@nurviagrow.com